Clawing our way to financial independence

I emailed CIBC from their web page asking if they were going to follow RBC's lead to waive service fees for eligible customers. This is there generic response:
Dear Madam,

Thank you for your feedback. We appreciate the time you have taken to write us.

Enhancements in our products and services are always a priority at CIBC. However, a change similar to that mentioned in your email has not been communicated yet. Please monitor our web site for notification of any additions of new features and services.

Thank you for visiting www.cibc.com.

Sincerely,

Ben
Internet Communications Specialist